Cancel/ Change Order

At shoppefly.com, we strive to process and ship your orders as quickly as possible so you can enjoy your new footwear without delay. Because our fulfillment system is highly automated, there is a very limited window of time to make changes or cancellations. This policy outlines the specific procedures and timelines for modifying your order.

1. Timeline for Cancellations and Changes

We begin processing orders almost immediately after they are placed. To ensure a successful cancellation or modification, you must contact us within the strict timeframe outlined below.

Note: Once an order has reached the “Processing” or “Shipped” stage, we are unable to stop the shipment or change the destination address.

2. How to Request a Cancellation or Change

If you realize you have made a mistake or changed your mind, please act immediately:

• Email us: Send an urgent request to support@shoppefly.com.

• Subject Line: Use “URGENT: Cancel Order #[Your Order Number]” or “URGENT: Change Address #[Your Order Number]”.

• Required Info: Provide your full name, order number, and the specific change you wish to make.

Our support team monitors emails during our standard business hours: Mon – Sat: 8:00 AM – 7:00 PM (EST). Requests sent outside of these hours will be handled in the order they were received the following business day.

3. Fees and Refunds

We believe in fair and transparent transactions. There are no hidden fees for canceling an order within the allowed timeframe.

If your cancellation is approved, the refund will be initiated immediately. Please allow 5–10 business days for the credit to appear on your statement, depending on your bank’s processing times.

4. If Your Order Has Already Shipped

If your request reaches us after the 12-hour window or after the package has been handed over to the carrier (USPS, FedEx, or UPS), we cannot cancel or change the order.

In this situation, please follow these steps:

1. Wait for the package to arrive at your provided address.

2. Do not open the package if you intend to return it.

3. Use the Pre-paid Return Label included inside your package (In-box) to send the item back to us.

4. Follow our Return & Refund Policy to receive your refund.

5. Address Errors and Undeliverable Packages

It is the customer’s responsibility to provide an accurate and complete shipping address.

• Incorrect Address: If a package is returned to us due to an incorrect address provided by the customer, we will contact you to arrange re-shipment. However, the customer may be responsible for additional shipping costs in this specific instance.

• Lost Packages: shoppefly.com is not responsible for packages delivered to an incorrect address that was provided at the time of checkout.

6. Contact Us

For any urgent questions regarding your order status or to request a change, please reach out to our dedicated support team:

Store Name: Shoppefly Email: support@shoppefly.com Address: 116 Benelli Dr, Guntown, MS 38849, United States Support Hours: Monday – Saturday: 8:00 AM – 7:00 PM (EST)