Refund & Return Policy

At shoppefly.com, we are committed to providing a transparent and stress-free shopping experience. We understand that footwear must be perfect in both style and fit. If you are not completely satisfied with your purchase, our Return & Refund Policy is designed to protect your interests and ensure a smooth resolution. Our policy is fully compliant with United States consumer protection standards and is synchronized with our logistical capabilities to provide you with the most reliable service possible.

1. Eligibility and Return Window

We offer a comprehensive return window to give you peace of mind. You have 30 days from the date your package was delivered to initiate a return. This 30-day period allows you to inspect the quality and fit of your shoes in the comfort of your home. To maintain the integrity of our inventory, returns requested after this 30-day window will not be eligible for a refund. We accept returns for both “Defective Products” (damaged or incorrect items) and “Customer Remorse” (changing your mind, wrong size, or style preference).

2. Product Condition Requirements

To ensure a successful refund, the returned items must meet our strict quality standards. We only accept returns for New Items. This means the shoes must be in their original, unworn, and unwashed condition. All original packaging, including the shoebox, must be intact and free of any tape or labels directly attached to the shoebox itself. We recommend trying on your shoes on a carpeted surface to prevent scuffing the outsoles. Any item that shows signs of outdoor wear, creases, or missing original accessories will be rejected and returned to the customer at their expense.

3. Financial Transparency and Fees

We believe in a fair return policy with no hidden costs. Below is a detailed breakdown of the costs associated with your return. We do not charge restocking fees, ensuring you receive the maximum possible refund to your original payment method.

Please note that while the return process is free, the original shipping fee of $6.99 paid at checkout is a non-refundable service fee.

4. Return Method and Procedures

Our return process is designed for maximum convenience. According to our Google Merchant Center settings, we utilize the In-box Return Label method. This means a pre-paid return shipping label was included inside your original package when it arrived.

To return your item, simply follow these steps:

1. Ensure the shoes are in their original box with all tags attached.

2. Place the shoebox inside a separate shipping box to protect the original packaging.

3. Locate the pre-paid return label that was included in your original shipment.

4. Attach the label securely to the outside of the shipping box.

5. Drop off the package at any authorized United States Postal Service (USPS) location or drop box.

If you have misplaced your in-box label, please contact support@shoppefly.com immediately, and we will provide a digital replacement via email at no extra cost.

5. No Exchanges Policy

As per our official policy registered with Google Merchant Center, shoppefly.com does not accept exchanges. We have found that the most efficient way to ensure you get the correct size or style is to process a return for the unwanted item and have you place a new order for the desired product. This ensures that the item you want is reserved for you immediately and prevents long waiting periods for manual exchange processing.

6. Inspection and Refund Timeline

Once your return package arrives at our warehouse, it undergoes a meticulous inspection process to verify its condition. We value your time and aim to conclude all refund requests within a period of 8 business days from the date we receive the package.

After the refund is initiated on our end, the time it takes for the funds to appear in your account depends on your financial institution. Typically, this takes an additional 3-7 business days. We will notify you via email as soon as the refund has been authorized.

7. Defective or Incorrect Merchandise

If you receive a product that is damaged during transit or is not the item you ordered, we take full responsibility. Please contact us within 48 hours of delivery with your order number and clear photographs of the defect. In these cases, we prioritize your request to ensure you receive a perfect replacement or a full refund as quickly as possible. We will verify the defect during our 8-day processing window and ensure you are not penalized for logistical errors.

8. Cancellation of Orders

Due to our efficient fulfillment system, orders move to the “Processing” stage within 12 hours. If you wish to cancel an order, you must email us at support@shoppefly.com within this 12-hour window. Once an order has been handed over to the carrier and a tracking number has been generated, it can no longer be canceled. In such cases, you will need to receive the package and follow the standard return procedure using the free in-box label provided.

9. Customer Support Contact

Our support team is dedicated to resolving your return inquiries quickly and professionally. We are here to ensure that every interaction with Shoppefly is positive, regardless of whether you keep the product or choose to return it.

Store Name: Shoppefly
Email: support@shoppefly.com
Physical Address: 116 Benelli Dr, Guntown, MS 38849, United States
Support Hours: Monday – Saturday: 8:00 AM – 7:00 PM (EST)

Thank you for choosing shoppefly.com. We appreciate your trust in our brand and look forward to serving all your footwear needs with transparency and excellence.